Is your reception 24hr?


Do you have a Gym

No, but our nearest is Nuffield Heath and access is free for hotel guests.

Do you serve breakfast?

We’re currently refurbishing our Lounge, so our Pantry breakfast is not available until we re-open in September. There are lots of breakfast options nearby:

Pickled Pantry is a brunch café directly opposite serving a number of continental and cooked options. 7 Central Parade, Surbiton, KT6 4PJ

Pret a Manger has a wide variety of breakfast foods and organic coffee. 8 Victoria Road, Surbiton, KT6 4JL

The Press Room is a proudly independent coffee shop serving a selection of pastries, snacks and sustainable coffee. 5 Claremont Rd, Surbiton, KT6 4QR

Megan’s a neighbourhood restaurant serving an all day brunch menu. 38 Victoria Road
Surbiton, KT6 4JL

Where can I park?

Secure Car Parking is available at an additional charge of £7 per day.  Located at Glenmore House , which is 3 minutes walk away. Please park and provide your vehicle’s registration details upon check in. Commercial vans, vehicles with trailers and Caravans are not allowed in the car park.

Can I check in early or late?

Yes. This can be arranged in advance with reservations or with the front desk. A nominal charge is made for this service.

Can I cancel my bedroom reservation?

For flexible room rates –  cancellations received less than 24 hours prior to arrival will incur a charge of 100% of the rate.

Corporate Accounts may cancel up to 4 pm prior to arrival. Applies only to bookings made direct, not through an agent.

Advanced purchase rates or special promotions; refunds will not be applicable in the event of cancellation.

Can I request a pillow without feathers?

You have the option of both duck feather or hollow fibre pillows in all Guestrooms.