FAQ

Is your reception 24hr?

Yes.

Do you have a Gym

No, but our nearest is Nuffield Heath and access is free for hotel guests.

Is breakfast included in the rate

Yes.

What’s for breakfast and what time does breakfast start and finish

The Luxury Continental Bosco Pantry Breakfast is included in your bedroom rate and includes salmon and meats, boiled eggs preserves honey and a discerning cup of coffee. Served in our Lounge: 7am until 9.30am. We offer also our Bosco Brunch menu with a variety of traditional cooked items on Saturday and Sunday from 9am. Charges apply.

Where can I park?

Glenmore House , which is 3 minutes walk away.

Is it free to park?

Yes, at Glenmore House which is a short walk from the hotel. Guests are asked to remove their vehicle by midday on the date of checkout.

Can I check in early or late?

Yes. This can be arranged in advance with reservations or with the front desk. A nominal charge is made for this service.

Can I cancel my bedroom reservation?

For flexible room rates –  cancellations received less than 48 hours prior to arrival will incur a charge of 100% of the rate.

Corporate Accounts may cancel up to 4 pm prior to arrival. Applies only to bookings made direct, not through an agent.

Advanced purchase rates or special promotions; refunds will not be applicable in the event of cancellation.

Can I request a pillow without feathers?

You have the option of both duck feather or hollow fibre pillows in all Guestrooms.

What time does the bar open and close?

7am through to 11pm Sunday and Monday. Tuesday through Thursday at midnight and 1am at the weekend. Hotel Residents must vacate the bar area within half an hour of closing time.