• When can I check in?

    Check in is from 2pm until midnight

  • Do you have a Gym

    No, but our nearest is Nuffield Heath and access is free for hotel guests.

  • Do you serve breakfast?

    We don’t. there’s a fridge with water and tea and coffee making facilities in all guest rooms. There are lots of breakfast options nearby:

    *Pickled Pantry is a brunch café directly opposite serving a number of continental and cooked options. 7 Central Parade, Surbiton, KT6 4PJ.

    Pret a Manger offers a wide variety of breakfast foods and organic coffee. 8 Victoria Road, Surbiton, KT6 4JL

    *Surbeanton has an all day brunch menu with a wide selection of teas and delicious coffee. 48 Victoria Road, KT6 4JL

    The Press Room is a proudly independent coffee shop serving a selection of pastries, snacks and sustainable coffee. 5 Claremont Rd, Surbiton, KT6 4QR

    *Icon is a truly local café, serving hot and cold breakfast with outside space. 12 Claremont Rd, Surbiton KT6 4QU 

    Megan’s is a neighbourhood restaurant serving an all day brunch menu. 38 Victoria Road Surbiton, KT6 4JL

    *Show your guest registration card for a 10% discount

  • Where can I park?

    Secure Car Parking is available at an additional charge of £7 per day.  Located at Glenmore House , which is 3 minutes walk away. Please park and provide your vehicle’s registration details upon check in. Commercial vans, vehicles with trailers and caravans are not allowed in the car park.

  • Can I check in early or late?

    Yes. This can be arranged in advance with reservations or with the front desk. A nominal charge is made for this service.

  • Can I cancel my bedroom reservation?

    For flexible room rates –  cancellations received less than 24 hours prior to arrival will incur a charge of 100% of the rate.

    Corporate Accounts may cancel up to 4 pm prior to arrival. Applies only to bookings made direct, not through an agent.

    Advanced purchase rates or special promotions; refunds will not be applicable in the event of cancellation.

  • Can I request a pillow without feathers?

    You have the option of both duck feather or hollow fibre pillows in all Guestrooms.